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sportello unico, single point of access for enterprises and business, spa. Project Statement - Issues being addressed The need for the Single Point of Access (SPA) for Enterprises is well established. At present in most European countries, firms have to undertake complex searches to identify precisely which regulations apply when they want to set up, expand, renew, move or close down production facilities or obtain business permits in general. They have to go through a series of bureaucratic hoops to get building permits, operating permits, business licenses, safety clearances, and so on. Facing this situation, SUPER aims to radically improve access to business regulations and the related administrative practices, and more generally, the quality of administration-business exchanges. This will be done through the creation of user-friendly, on-line, One Stop Shop services, geared primarily towards SMEs and those professionals who commonly support them in dealing with Public Authorities on regulation matters. Crucial for this, and for streamlining and speeding up bureaucratic procedures, will be greater integration and better-structured information exchanges among different public offices themselves. - Goals of the project The objective of the Market Validation phase is to addresses the obstacles to be overcome so that Single Points of Access (SPA) can be effectively implemented. Large investments have been made and funds for further investment allocated, but the effective realisation of the SPAs is easier said than done. There are a number of critical obstacles to making the service a reality. These include integration of the databases held by different administrations, definition of data interchange standards among all offices involved, integration of different implementations of Digital Signatures, preparation of legal agreements to allow sharing of documents in different departments of the Public Administrations. The risk involved in going ahead without fully examining the different functionalities to be provided is quite high. The advantage of a transnational approach with financial support from the EC is that experiences can be shared, and approaches validated in different contexts. - Target user addressed Public administrations, enterprises, professionals, citizens - Expected benefits We as Public administrations are charged to deliver services to our citizens. We must therefore deliver services in the most efficient manner possible and strive to create the best quality business environment possible. SMEs spend an exorbitant amount of time getting all the correct information, assembling documentation and presenting it to the correct offices. Public offices spend even more time evaluating the presented documents, which are “walked” from office to office, while databases are still browsed by human eyes. SUPER will help in both cases: facilitated information and presentation in a single point will give SMEs more time to carry out their real business, while automated authentication, work flows, document transmittal, reporting will give employees in the public administration time to concentrate on other activities. We as Public administrations are charged to deliver services to our citizens. We must therefore deliver services in the most efficient manner possible and strive to create the best quality business environment possible. SMEs spend an exorbitant amount of time getting all the correct information, assembling documentation and presenting it to the correct offices. Public offices spend even more time evaluating the presented documents, which are “walked” from office to office, while databases are still browsed by human eyes. SUPER will help in both cases: facilitated information and presentation in a single point will give SMEs more time to carry out their real business, while automated authentication, work flows, document transmittal, reporting will give employees in the public administration time to concentrate on other activities. ten-telecom sportello unico the SUPER project will address the obstacles to full deployment of Single Points of Access for Enterprises to the Public Administration. It will carry out simultaneous implementation in the different locations, with common testing and market validation of new services, allowing cross-fertilisation and exchange of best practices among the project partners. A service-oriented architecture based on HTTP and XML will be used to develop the broker components charged to deal with external entities, either using a workflow management system or without this capability. XML (Extendible Markup Language) allows to comply with two main architectural commitments related to the project: to develop a model able to interact with different systems on different technical platforms and to reduce software modification efforts on existing procedures. Technologies used to develop applications on HTTP servers will be Java and JSP (Java Server Pages), open technologies that are well coupled with XML. Finally, to authenticate the communications and to get data integrity assurance, XML data exchanged will be signed using X509 certificates. |
